Frequently asked questions

Yes, you can use this PDF attachment for a detailed instruction manual.

https://video.wixstatic.com/video/29c219_a5b028ad8bd947669d4fc5c007b4aeeb/1080p/mp4/file.mp4 The Chillax inflatable cold plunge tub is designed for easy setup and can typically be inflated in less than a minute using the included pump. If you purchase the chiller, you simply need to attach both quick connect hoses to your tub. The inlet on the tub should connect with the outlet on the chiller. The outlet on the tub should connect with the inlet on the chiller. Aside from connecting the hoses, your filter and UV light purifier come preinstalled in your chiller ready for use.

The inflatable cold plunge tub can be used both indoors and outdoors, as long as it's placed on a flat surface. If you use it inside, we recommend placing in a bathroom or a garage with tile or cement flooring (not carpet).

Our chillers are 1HP (horse power) meant for our 60 and 90 gallon plunges. Our chillers can be set below freezing temp, but we recommend not going any lower than 37 degrees Fahrenheit.

A 1 year manufacturers warranty is included with your purchase. This warranty specfically covers damages that affect the usage of the tub. This does not include usage damaged or scratches. For more information on the 1 year manufacturers warranty visit this link at www.explorechillax.com/warranty (www.explorechillax.com/warranty)

The amount you should change your water is specific to the amount of use. If you are running your chiller every day, you can change your water every 2-3 weeks. If you do not have a chiller, we recommend you change your water every 3 days to avoid algae buildup in your tub (slimy film).

Disconnect the quick connect converters and place Teflon tape to ensure a complete seal when connecting your hoses. Repeat this on both ends of the quick connect adapters on the tub and chiller.

It is crucial that you use the provided Teflon tape on ALL quick connect inputs and outputs that are placed on the tub and the chiller. There are 2 that go into the tub, and 2 that go into the chiller. It is imperative to use Teflon tape to avoid ALL leaks. When your unit is connected properly, there should be absolutely 0 leaks across the board from tub, to hoses, to chiller. Please refer to the setup video in the FAQ above for a video on where to place the teflon tape specifically.

Don't worry - this is a safety feature in our systems! These chillers are complex machines with sensors just like a car has for an oil change. If you system is not cooling, you will probably notice the fan not spinning on the back. You might also see the temperature showing a really cold temp when the tub is not cold. This means there is air trapped in the unit and it needs a quick reset. 1. Turn off the breaker for your unit 2. Unplug the unit 3. Disconnect the inlet to the unit 4. Plug in the unit 5. Turn on the breaker 6. Give it 30 seconds and reconnect the inlet hose 7. Your unit should start right up and you will hear the fan kick on 8. You should also notice water coming out of the top hole of your plunge to confirm it is working